The SQUARE Siam, Novotel Bangkok on Siam Square Online Reservations

After a 3-year hiatus, I finally visited Bangkok again and stayed at Novotel on Siam Square. There are obviously changes especially the staff serving in the Premier Lounge.

I am glad to meet Khun Mam again but now she’s working at the Square.

Khun Mam is a really service-oriented wait staff and I think she should return to the Premier Lounge.

While she’s probably the best staff in the Square now, I think the lounge is in dire need of someone who can offer the premier guests that personal touch and attention that Khun Mam has been doing all these years.

The Square doesn’t need her extra pair of hands to clear tables. Just my two cents worth.

Still sitting at the restaurant while I write this.

I was looking for a nice seafood buffet to enjoy on my last night in town and found The Square. It was well priced, close to the hotel, and had great reviews, so I made reservations online for 8pm tonight.

I arrived at 750pm and got seated. The server explained how everything works with the fancier seafood, like the grilled giant prawns at the grill. You can place orders for two at a time and then they bring it to your table. It's supposed to take 5 mins or so to get your order. I drop my order at 755pm and go browse the offerings.

I grab a plate of some steamed crabs, dim sum, and roast beef and head to my table expecting the prawns to arrive shortly. 812pm rolls around and still nothing so I ask my server and he tells me it'll be 10 mins or so to get my order. I express to him that I've been waiting for 17 mins already. He apologizes and gets the manager for me. I explain the situation and he is very apologetic and offers bring my orders to me. The next 45 mins we're a blur of prawns and other grill items. Needless to say, he turned it around quick.

I spent about 8 years working in high end hospitality and understand that things don't always go right but how you solve the problem for the customer is what they walk away remembering. This is true of tonight, hence my 5 stars here.

As for the rest of the buffet, it was mostly excellent quality food all around. Roast beef, lamb, steamed crabs, chilled oysters, and chilled shrimp on the center station. Another station has an assortment of sushi and salad. The stations in front were dim sum, dessert, and a street noodle bar. Some items were not refreshed as often as they should have been but it wasn't a busy night.

The main attraction however was the grilling area where all the seafood came from. It also has a fresh pasta bar with a delicious parmesan wheel carbonara. There are also an assortment of hot dishes lining the area with contain curries, stir frys, etc. All the seafood from the grill was excellent.

Overall, this ended as a great experience with great food and I will be recommending it to my friends who travel here. And I will certainly be back too.

We would like to make special mention of an excellent employee at Novotel Siam square.
We first met Mam in 2010 and were greeted by her beautiful smile and warmth in the executive lounge. She immediately made us feel relaxed and welcomed and made our stay positively memorable. Since then we have returned twice a year pre COVID. And then post covid have only just returned 02/2023, Mam has changed areas to the main restaurant, and her dedication to the service of the guests during her 23 years is worthy of great appreciation.

The international restaurant located on second floor of Novotel Siam, served mainly seafood in buffet setting. The food was good taste, many kinds and varies. The freshness was questionable, some had a bad smell. The service was quite slow. The price was reasonable. Credit card was acceptable. Reservation was recommended.